Home / FAQs
  • Where is your company based?

 We are based in San Francisco, California since our formation.

  • Where do you ship from?

 Kittywoods are directly shipped from our warehouse in San Francisco, California to your door.

  • How long does shipping take?
Our expedited and insured FREE SHIPPING varies depending on your location. Orders are usually received between 5-25 business days, depending on distance. 
  • What if I entered the wrong shipping address?
If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything  as our orders are processed and shipped within 48-hours.
  • Is KittyWoods safe for all cats?

All plant species used in this study are safe and not toxic or addictive for cats and humans. Cats have been exposed to Kittywoods and catnip, in a variety of different forms, for many years. Our cats love it and thousands of others do too!

  • How do we use them?

We recommend peeling a small section of bark off the tip to release the natural flavor and smells before giving it to your cats. Cats will usually smell and inspect the KittyWoods before beginning to chew on it, or play with it. 

  • Is there a best time for Cats to use KittyWoods?
It's a great pre-bedtime ritual for cats as it calms them down keeping them from waking you up in the middle of the night! 
  • Why do cats like KittyWoods?

Kittywoods is a very similar to normal catnip and contains many of the same chemicals. It naturally smells very good to cats and encourages chewing + play, after which cats will typically feel very relaxed and lay down to sleep or cuddle. 

  • How long does it take for the catnip effects to kick in?

Usually cats will begin noticeably seeming calmer after about 10 minutes of play or using the KittyWoods. Typically cats will then go to nap or cuddle with you for several hours. 

  • Do you have any product guarantees?
     We believe in 100% customer satisfaction with 30 days money back guarantee.